Who we are
Hot Springs Drains & Sewer is a referral service that connects people in Hot Springs and the surrounding area with independent local drain and sewer providers. You call (501) 530-9119, tell us what's happening, and we put you in touch with a provider who can help.
That's all we do, and we try to do it well. People usually call us when something has gone wrong: a toilet gurgles, a tub won't drain, a line backs up after rain. They want to know who to call and what to expect. This site exists to answer both questions in plain language, so you walk into the conversation with a provider already knowing the basics. If you want the full picture, start with drain help in Hot Springs.
How the referral works
When you call, we ask a few simple questions: the address, what you're seeing, and how long it's been going on. Then we connect you with an independent provider.
- The provider does the work, sets the price and stands behind it.
- The provider holds any license, insurance and warranty. Ours aren't theirs, and theirs aren't ours.
- We may be paid by providers for calls we send them.
- You decide whether to hire the provider we connect you with. There's no obligation.
We say this plainly on purpose. You should know who you're talking to and who is responsible for the work. The step-by-step version is on the homepage under how the call-in referral works.
What we do, and what we don't
| We do | We don't |
|---|---|
| Answer your call Monday to Saturday, 8 am to 6 pm | Answer calls on Sundays |
| Ask what's wrong and where | Diagnose your property over the phone |
| Connect you with an independent provider | Quote prices or promise arrival times |
| Explain common causes and options on this site | Guarantee a provider's work or availability |
| Tell you what to ask any provider | Pressure you to hire anyone |
How the information on this site is written
Every guide on this site explains how drains and sewer lines work, what usually goes wrong and what the options are. We write it in plain language, because a stressed reader needs clear steps, not jargon.
- General plumbing knowledge is stated plainly. What a cleanout is, why roots clog lines, how hydro-jetting differs from snaking.
- Provider claims are hedged. We don't say a provider will arrive fast or charge a certain amount, because we don't control that.
- Local facts are limited to things that are widely known. If we're unsure of a detail about Hot Springs, we leave it out or tell you to confirm it.
- No made-up numbers. No invented prices, reviews, awards or years in business.
Use the guides to understand your situation and to ask better questions. The provider who sees your property is the right source for what to do about it. If you'd like to see the full range of services we send calls for, sewer line cleaning and sewer camera inspection are good places to start.
What we suggest you ask any provider
- Their Arkansas plumbing license number, which you can check with the Arkansas Department of Health.
- Proof of insurance.
- A written quote before any repair.
- Camera footage for any repair they recommend.
- Who handles permits on a sewer replacement.
A provider you can trust will answer these easily. If one won't, you're free to look elsewhere.
Where we help
We take calls for ZIP codes 71901, 71902, 71903, 71909, 71910, 71913 and 71914. That covers Hot Springs and Hot Springs Village, and we also send calls to nearby communities, depending on the provider. For area-specific information, see downtown Hot Springs, Hot Springs Village, Lake Hamilton, Lake Catherine and Piney.
Hours and contact
- Phone: (501) 530-9119
- Hours: Monday to Saturday, 8 am to 6 pm. Closed Sunday.
We don't run a 24/7 line. If a backup starts on a Sunday or overnight, keep the water off, stay clear of any sewage and call when we open.
About us: common questions
Is Hot Springs Drains & Sewer a plumbing company?
No. We're a referral service. We connect you with independent providers, and they do the work, set the prices and hold the licenses.
Who pays for the work?
The provider you hire charges for the work and sets the price. Ask for a written quote before they start, and ask what it includes.
Do I have to hire the provider you connect me with?
No. You decide. Ask your questions, get what you need in writing and say no if it doesn't feel right.
Can you recommend a specific provider or tell me what a job will cost?
We can connect you with a provider, but we don't quote prices or guarantee anyone's work. Providers set their own prices, so ask for a written quote.